If it is a briefcase icon (as shown next to the middle arrow in the screenshot below), please continue to step 7. Once you spot your name, also take note if the image to the left of your name is your profile picture or a briefcase icon. If this is the case, you'll need to get in touch with your Page admin and ask them to grant you the admin role by following our steps here, or alternatively, ask them connect the Instagram account to your team's Buffer account. Note that if it says "Analyst," "Editor," "Advertiser," or anything besides "Admin," your connection will not work. You’ll need to see your Facebook profile name with "Admin" listed beneath it under the "Existing Page roles" section. Next, we need to make sure your personal Facebook profile has the admin role on the Facebook Page that is linked to your Instagram account. Note: If you encounter issues with this process, you may need to reach out to Facebook Support in order to confirm the connection. Please click the button and follow the prompts to confirm. If you see a button that says Review Connection, it means that the account must be confirmed before third-party applications are able to verify the connection. Then, try connecting your Instagram account again. Click Get Started and follow the on-screen prompts to convert your Instagram account to a business account. If you see a button that says Get Started, it means your Instagram account is linked to your Facebook Page but it hasn't been converted to a business or creator account. Please follow the steps here to complete this process and then try connecting your Instagram account again. If you see a button that says Connect Account, it means your Instagram account is not linked to your Facebook Page. ![]() You can click on the images to expand them. These are some other screens you might see and the steps you should take. If you see a screen that differs from the image above, it means your Instagram account is either not connected to your Facebook Page, or it hasn't been converted to a business or creator account. In this case, please continue to the next step. You should also see a section that says "Business contact information". Once in Instagram settings, you should see your Instagram account connected to the Page. Click Instagram in the left hand sidebar. Once you're in your Page, click Settings in the left hand sidebar.įirst, we need to make sure your Instagram account and your Facebook Page are properly linked together. Click on the Page that is linked to your Instagram business or creator account. ![]() Head over to Facebook and navigate to the list of Pages you have access to (or click this link). Please try again, and double check you're signing in with the right Facebook account.īoth of these issues can occur if a) your Instagram account has not been properly converted to a business or creator account with a Facebook Page linked to it, b) your personal Facebook profile does not have the admin role on the Page that is linked to your Instagram account, or c) permissions for Buffer to access your Facebook account have not been properly set up. Sorry! We had trouble finding the Facebook Page connected to your Instagram profile. This troubleshooting guide will help if you are not seeing your Instagram business or creator account listed when you're working through the steps to connect your account OR if you are facing the error below when trying to reconnect your Instagram business or creator account after it's become disconnected. We hope to have a better workaround soon!Ĭonnecting or reconnecting your Instagram business or creator account can sometimes prove to be a little tricky due to the more complex nature of Facebook and Instagram's APIs. To schedule Instagram stories as reminders, you can disable direct scheduling for Instagram posts. It is not possible to automatically publish stories to Instagram creator accounts at this time. ![]() Facebook's guide on managing roles can be found here and you can learn how to adjust your page role to Admin here. ![]() Your Facebook Profile must be an Admin for that Facebook Page.Learn how to connect your Instagram account to a Facebook page here. Your Instagram account must be connected to a Facebook page in order for us to find your account and connect to it.Here's how to convert your Instagram account to a business or creator account. Your Instagram account must be a business or creator account.
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